Terms and Conditions

These terms apply to any purchases you make on our website. Please read them carefully before you place any orders on our website, as they set out important information about your and our rights and obligations.
You must agree to these terms before you place your order.
You must be at least 18 years old and a resident of the UK to place an order on our website.
Your attention is particularly drawn to clause 19 (Our responsibility to you) of these terms, which sets out important limits and exclusions of our liability to you.
1 About us
We are DON'T DRINK CHALLENGE LTD, a company registered in England and Wales under company number: 15789214. Our registered office is at 40 Peartree Crescent, Newton-Le-Willows, United Kingdom, WA12 8EH.
2 How to contact us
You can contact us by sending an email to contact@dontdrinkchallenge.co.uk
3 These terms
3.1 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to DON’T DRINK CHALLENGE LTD, and any reference to ‘you’ or ‘your’ is to the person placing an order on our website.
3.2 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
3.3 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
3.4 Your use of our website is governed by our Websites terms of use https://www.godaddy.com/legal/agreements
3.5 Please check your order carefully and correct any errors before you submit it to us.
3.6 After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy goods or services from us on these terms.
3.7 Acceptance of your order by us takes place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these terms.
3.8 If we do not accept your order, for example because we are unable to take payment, what you’ve ordered is unavailable, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the goods or services, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.
3.9 If we are making any bespoke or personalised goods for you which are based on measurements or other information you provide to us, you are responsible for ensuring that the information is correct.
4 Availability
4.1 All orders are subject to availability.
4.2 We cannot guarantee that any goods or services will be available at any given time. We also cannot guarantee that access to services will be uninterrupted, error free or secure.
4.3 In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop supplying certain goods or services. If this happens and it affects your order, we will notify you by email, cancel your order and:
4.3.1 in respect of any affected services, provide you with a refund of any advance payments made by you for any affected services that have not yet been provided; and
4.3.2 in respect of any affected goods, provide you with a full refund (including any delivery costs, if applicable).
5 Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
6 Descriptions
6.1 Descriptions of our goods and services are set out on our website. Please read the descriptions carefully.
6.2 Any pictures and images provided on the website, including of packaging, are for illustration purposes only. Your goods and their packaging may vary slightly from those pictures or images.
6.3 We cannot guarantee that the colours displayed on your device will match exactly the appearance of your goods. The colours of the goods displayed on our website may vary depending on what device you are using and your settings.
6.4 All weights, sizes and measurements set out on our website are as accurate as possible but there may be a small tolerance of up to 10%.
7 Delivery of goods
7.1 We will deliver your goods to the address specified by you when you placed your order.
7.2 If no one is available to take delivery, we will follow the delivery instructions you provided to us (eg leaving it in a specified safe location or delivering it to a neighbour or nearby business). If a further delivery attempt is unsuccessful, we will notify you by email, cancel your order and refund you the price of the goods (but not the delivery charge).
7.3 Please examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
7.4 Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the goods passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the goods, and we are not liable to you if the goods are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the goods are faulty or misdescribed. Ownership of the goods passes to you once you have paid for them in full.
8 Delivery dates and costs
8.1 For information on delivery options and costs, go to [insert website link ]. You will be given available delivery options to choose from when you place your order. We do not deliver to Central America, Mexico, South America, Asia, oceana, Africa,  Europe
8.2 Your goods will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order. We will deliver your order within 30 days of the order confirmation email unless otherwise agreed between you and us.
8.3 Any delivery dates stated during the order process, or in your order acknowledgment or order confirmation emails, are estimates, unless we have agreed a specific delivery date with you.
8.4 We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).
9 Providing services
9.1 We will provide the services at the time(s) and on the date(s) selected by you or within the period agreed with you during the order process.
9.2 For services provided over a period of time, any completion dates stated during the order process, or in your order acknowledgment or order confirmation emails, are estimates.
9.3 Certain services are only available online. Where this is the case, it is specified on our website. Online services will be provided, online membership.
9.4 We will do all that we reasonably can to provide the services at the time(s) and date(s) or within the period agreed with you. If there might be a delay before we can start or restart the services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).
9.5 Where a delay is caused by circumstances beyond our reasonable control, we will usually try to start or restart the services as soon as the issue causing the delay has been resolved. If the services are delayed by more than 30 days, we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a refund of any advance payments made by you for any services that have not yet been provided.
9.6 We are not liable to you for any losses you incur where the services are delayed or cannot be performed because you fail to provide us with adequate instructions or information to allow us to perform the services.
10 Use restrictions
10.1 Any goods or services are provided to you for your domestic and personal use only. You must not use our goods or services for commercial, business or resale purposes.
11 Prices
11.1 Prices for our goods and services are set out on our website. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges.
11.2 Prices for our goods and services, as well as delivery charges, may change at any time. Except as set out in clause 12.3 below, such changes will not affect existing orders.
11.3 If there has been an error on the website regarding the pricing of any of our goods or services and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
12 Payment
12.1 We accept the following credit cards and debit cards. You can also pay by PayPal, Apple Pay, Google Pay. All credit card and debit card payments need to be authorised by the relevant card issuer.
12.2 Any goods you buy from us must be paid for in advance. We will take payment from your card before we send you your order confirmation email.
12.3 If you are buying services from us, we require an advance payment of 100% of the total cost for the services when you place your order. We will take this payment from your card before we send you your order confirmation email.
12.4 If we are unable to take payment from your card, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.
12.5 If you are buying services from us, we will invoice you for the remaining amount after we have completed the services. Your invoice will be sent to the email address you provided when you placed your order and must be paid by you within 30 days of receipt.
12.6 If your payment is not received by us when due, we may charge interest on any balance outstanding at the rate of 8 percentage points per year above the Bank of England’s base rate.
13 Your right to cancel
13.1 Except in the circumstances listed in clause 14.2, you have the right to change your mind and cancel your order as follows:
13.1.1 in respect of orders for goods, you have 14 days from the delivery date to cancel your order; and
13.1.2 in respect of orders for services, you have 14 days from the date of your order confirmation email to cancel your order.
13.2 You do not have the right to cancel orders for perishable, bespoke or personalised goods. You also lose your right to cancel in the following circumstances:
13.2.1 if you remove or break a protective or hygiene seal attached to any goods; or
13.2.2 if you requested for us to start providing the services during the 14-day cancellation period and the services are fully performed during this period; or
13.3 We will not provide any services during the 14-day cancellation period unless you request for us to do so by ticking the relevant box when you place your order. We are under no obligation to accept your request.
13.4 To cancel your order, please email us at contact@dontdrinkchallenge.co.uk. To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.
14 Returning goods if you cancel your order
14.1 If you cancel an order for goods and you have already received your order, you must return the goods to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the goods back to us before the 14-day period has expired.
14.2 We strongly recommend that you get proof of postage. We may withhold the refund until we have received the goods back from you or until you have provided us with evidence that you have sent the goods back (whichever is earlier).
14.3 Goods must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. You are responsible for the goods while they are in your possession.
15 Refunds if you cancel your order
15.1 If you exercise your right to cancel under clause 14, we will provide you with a refund as soon as possible.
15.2 If you cancel an order for goods and have already received goods, we will issue the refund no later than 14 days after the day we receive the goods back from you or, if earlier, you provide us with evidence that you have sent the goods back. Otherwise, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel.
15.3 Your refund will be subject to the following deductions:
15.3.1 if you chose a delivery option that is more expensive than the cost of standard delivery, we will only refund the cost of standard delivery.
15.3.2 if you handled the goods in a way beyond what might reasonably be permitted in a shop and this resulted in a loss in value of the goods, we may make a deduction from the refund for such loss in value; and
15.3.3 if services have been provided during the 14-day cancellation period at your request, we will make deductions from any refund due to you for the services we provided up to the time that you told us that you want to cancel.
15.4 We will issue your refund to the same payment method you used when you placed your order.
15.5 If the right to cancel does not apply because of one of the circumstances listed in clause 14.2, you will not be entitled to a refund unless the goods or services are faulty. See clause 17 below.
16 Faulty goods or services
16.1 Any goods that we provide to you must be as described, fit for purpose and of satisfactory quality. Any services that we provide to you must be provided with reasonable care and skill.
16.2 We are under a legal duty to supply goods and services that are in conformity with our contract with you.
16.3 During the expected lifespan of any goods that you have purchased from us, you are entitled to the following:
Up to 30 days: If your goods are faulty, you can get an immediate refund.
Up to six months: If the goods cannot be repaired or replaced, then you are entitled to a full refund in most cases.
Up to six years: If the goods do not last a reasonable length of time, you may be entitled to some money back.
16.4 If a service is not carried out with reasonable care and skill, you can ask us to repeat the service or to fix it or get some money back if we cannot fix it.
16.5 This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 14 above. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
16.6 If there is a problem with any goods or services you have purchased from us, please contact us as soon as reasonably possible.
17 Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
18 Our responsibility to you
18.1 If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
18.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
18.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
19 Your information
Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here [insert  link], which explains what information we collect and hold about you, and how we collect, store, use and share such information.
20 No third-party rights
No one other than us or you have any right to enforce any of these terms.
21 Transfer of rights
21.1 We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
21.2 You are not allowed to transfer your rights under these terms to anyone without our prior written consent.
22 Complaints
22.1 If you are unhappy with us or the goods or services we have provided to you, please contact us at contact@dontdrinkchallenge.co.uk
23 Governing law and jurisdiction
23.1 The laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
23.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.